Stephanie Bain Therapy Office Policies, Practices, and Procedures
Text: 510-545-9329
Email: stephaniebaintherapy@gmail.com
Address: 3021 Telegraph Ave, Suite C, Berkeley, CA 94705
Web: stephaniebaintherapy.com
Office Policies
Where we meet:
All virtual sessions held via SimplePractice
In-person sessions: 3021 Telegraph Ave, Suite C, Berkeley, CA 94705
My office is at 3021 Telegraph Ave, Suite C, Berkeley, CA 94705. The entrance is on Webster St through the green metal door. There are 3 stairs to enter through the metal door. Enter through the glass door, and go forward and find a door for Suite C on the right. Suite C’s door code will be provided via email. There is a waiting room once you enter the suite. I will meet you there at our session start time.
Fees, Cancellations, Rescheduling:
Current fees for new clients
Your card on file is charged on the day of your appointment via SimplePractice.
It is important for the continuity of therapy that you come to all sessions. Since your appointment time is reserved exclusively for you, I have a 48-hour cancellation policy. In other words, if you cancel within 48-hours of the appointment time you will be charged for the session.
Email or text me to cancel or reschedule your appointment. I will do my best to accommodate late requests (within 48-hours) to reschedule in the same calendar week but I cannot guarantee availability.
Please email or text me if you will be late. I will wait 15 minutes past the start of your session if I do not hear from you at which time you will be considered a "no-show" and charged your full fee.
Fees are subject to annual change to accommodate inflation and increased experience and expertise. You will be provided notice prior to any fee adjustments.
Communication:
I do my best to respond to clients within 24 hours during the work week.
I check my email and phone Monday through Friday. Contacts received Friday afternoon may not be responded to until Monday.
If you are a member of a therapy group (for example, partner, couple, or family therapy), please do not share anything with me you would not want the entire group to know.
Please note I am not available 24/7 for crisis support.
24/7 crisis support:
Trevor Project Crisis Support for LGBTQ: https://www.thetrevorproject.org/get-help/
Alameda County Crisis Support line 1-800-309-2131
National Suicide Prevention Hotline 1-800-273-8255
Call or text 988 Suicide & Crisis Hotline
Informed Consent + Office Policies
Important information regarding my practices, policies, and procedures
Telemedicine Informed Consent
Telemedicine Informed Consent
Limits to Confidentiality
Limits to Confidentiality
Privacy Policies
Privacy Practices
Good Faith Estimate Under the No Surprises Act
You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
Notice to Clients The Board of Behavioral Sciences receives and responds to complaints regarding services provided within the scope of practice of (marriage and family therapists, licensed educational psychologists, clinical social workers, or professional clinical counselors). You may contact the board online at www.bbs.ca.gov, or by calling (916) 574-7830.